At khel92, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, why we collect it, how we use and protect it, and what rights you have over your own information. We believe in complete transparency — no small print, no surprises.
Six core principles that govern how khel92 handles your personal data — always.
khel92 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
All data transmitted between your device and the khel92 platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including payment details — is stored using industry-standard encryption protocols.
khel92 does not sell, rent, or trade your personal data to third-party marketing organisations under any circumstances. Data sharing is limited to essential service providers and regulatory bodies only.
You have the right to access, correct, port, or request deletion of your personal data. khel92 responds to all data rights requests within 30 days in compliance with our licensing obligations.
Payment data processed via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is handled through PCI-compliant channels. khel92 never stores your full card number, mobile wallet PIN, or bank login credentials.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required under applicable licensing and anti-money-laundering regulations. Accounts closed by request are purged on schedule.
This Privacy Policy ("Policy") describes how khel92 ("we", "us", "our") collects, uses, stores, and protects personal data relating to individuals ("you", "your") who visit, register on, or use the khel92 online gaming platform accessible at khel92.pro ("Platform").
At khel92, we understand that players across Karachi, Lahore, Islamabad, Faisalabad, and everywhere else in Pakistan place real trust in us when they share their personal information. That trust is something we take seriously. This Policy is written in plain, straightforward language — not buried in confusing legalese — so you always know exactly where you stand.
This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and khel92.
khel92 is the operating entity behind the online gaming platform at khel92.pro. We act as the data controller in respect of personal data collected from players and website visitors through the Platform.
As data controller, khel92 determines the purposes and means of processing your personal data. We are responsible for ensuring that all data processing activities carried out on the Platform comply with applicable data protection obligations under our international gaming licence and the regulatory frameworks applicable to our operations.
Where khel92 engages third-party service providers to process personal data on our behalf — such as payment processors, identity verification providers, and fraud prevention services — those parties act as data processors under written agreements that impose data protection obligations consistent with this Policy.
For all privacy-related enquiries, please use the contact details provided in Section 14 of this Policy.
khel92 collects personal data from you in two principal ways: data you provide directly to us, and data collected automatically through your use of the Platform. The categories of data collected are set out below.
3.1 Data You Provide Directly
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, driving licence | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address (city, province) | Registration |
| Financial Data | JazzCash / EasyPaisa wallet ID, bank account details (HBL, UBL, Meezan), transaction history | Deposits & withdrawals |
| Verification Documents | CNIC scan, selfie / liveness photo, proof of address document | KYC verification |
| Support Data | Chat transcripts, email correspondence, complaint details | Customer support interactions |
3.2 Data Collected Automatically
| Category | Examples | Purpose |
|---|---|---|
| Technical Data | IP address, device type, operating system, browser type and version | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click-path data | Personalisation, responsible gaming monitoring |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality, analytics (see Section 7) |
| Location Data | Country and city derived from IP address | Jurisdictional compliance, fraud detection |
khel92 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required for responsible gaming intervention purposes and only with your explicit consent.
khel92 processes your personal data for the following specific purposes. We will never use your data for a purpose that is incompatible with the reason it was originally collected.
khel92 processes personal data on the following legal grounds, as appropriate to each processing activity:
khel92 does not sell, rent, or trade your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
The khel92 Platform uses cookies and similar tracking technologies to deliver core functionality, remember your preferences, and analyse usage patterns. A summary of the cookie types used is provided below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens. Cannot be disabled without breaking core Platform functionality. | Session |
| Functional | Remembering your language preference, game display settings, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | Collecting anonymised data on how players navigate the Platform to identify usability improvements and fix issues. | Up to 24 months |
| Fraud Prevention | Device fingerprinting and session integrity checks to detect suspicious activity and prevent multi-accounting. | Up to 12 months |
You can control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. khel92 does not use third-party advertising cookies or behavioural targeting technologies for external ad campaigns.
khel92 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While khel92 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for promptly notifying us of any suspected unauthorised access.
khel92 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or regulatory obligation. Our principal retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligation |
| KYC Documents | 5 years from account closure | AML & licensing requirement |
| Self-Exclusion Records | Indefinite (until expiry of exclusion + 5 years) | Responsible gaming compliance |
| Customer Support Records | 3 years from last interaction | Dispute resolution & quality assurance |
| Marketing Consent Records | 3 years from consent or last interaction | Consent management compliance |
| Analytics & Log Data | 24 months (anonymised after 6 months) | Platform security & improvement |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request early deletion of your data where no overriding legal or regulatory retention obligation applies — see Section 10 for details of your data rights.
As a khel92 player, you have the following rights in respect of your personal data. khel92 will respond to all valid rights requests within 30 days of receipt. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.
To exercise any of the above rights, please contact our data protection team using the contact details in Section 14. We may need to verify your identity before processing a rights request to ensure that we are not disclosing personal data to the wrong person.
The khel92 Platform is strictly intended for adults aged 21 years and over. khel92 does not knowingly collect, process, or store personal data relating to any individual under the age of 21.
Our age verification process — conducted as part of KYC during registration and prior to first withdrawal — is designed to identify and prevent access by underage individuals. In the event that khel92 discovers that personal data has been collected from a person under the age of 21, we will:
Given the global nature of online gaming infrastructure, some personal data processed by khel92 may be transferred to and stored on servers or systems located outside Pakistan. Such transfers occur in connection with our use of international cloud hosting providers, game technology suppliers, and KYC / fraud prevention services.
Whenever personal data is transferred internationally, khel92 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under our licensing obligations. Safeguards may include:
You may request further information about the safeguards applicable to any specific international transfer by contacting our data protection team at the details provided in Section 14.
khel92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The version of the Policy currently in effect is identified by the "Last Updated" date displayed in the hero section of this page.
Where changes are material — that is, where they significantly affect your rights or how your data is used — khel92 will provide at least 7 days' advance notice by email to the address registered on your Account and by posting a prominent notice on the Platform.
We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of and agreement to the revised Policy. If you do not accept the revised terms, you should cease using the Platform and contact our support team to close your Account.
Prior versions of this Privacy Policy are archived and available upon request from our data protection team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which khel92 handles your personal data — including exercising any of your data rights described in Section 10 — please reach out to our dedicated data protection team through the following channel:
For responsible gaming support, including self-exclusion requests and deposit limit adjustments, please visit our dedicated Responsible Gaming page or contact support directly.
Your data is protected, your identity is secure, and your experience is in your hands. Join thousands of players from Karachi, Lahore, and across Pakistan who game confidently on khel92.